Service Department Lead
Tower, MN
Full Time
Mid Level
Come and join the best boating club in the business – Your Boat Club!
We are looking for a Service Department Lead to join our team and support the daily operations of our busy service department at our Lake Vermillion location. This role is ideal for someone with a strong interest in marine services who is eager to learn and contribute to a fast-paced environment. In this position, you will assist with generating work orders, preparing estimates, and helping technicians set up and manage their repair workflows. You'll also assist with scheduling boat deliveries and rentals, manage incoming calls and emails, and help ensure the shop remains organized and safe.
As a key member of the team, you'll help ensure that customer service standards are met, contribute to maintaining a clean and efficient work environment, and have the opportunity to develop your skills in the marine industry. This is an excellent opportunity for someone looking to start or grow their career in service and marine operations.
*This is a full-time, seasonal position.
Duties and Responsibilities:
Working in a shop environment can be physically demanding as it often involves standing for long periods of time, lifting heavy objects, and working with machinery. The environment can also be noisy and require the use of personal protective equipment. However, it can also be a rewarding career for those who enjoy working with their hands and seeing the tangible results of their work. Proper safety measures and training are essential to ensure a safe and comfortable working environment.
Compensation:
This position starts at $16.00 an hour and will vary based on experience.
About Your Boat Club:
At Your Boat Club, we are committed to providing the finest boating experiences that are both safe and enjoyable without any hassle. Our journey started in 2009 with only five boats by owners Luke Kujawa and Michael Jellish. Today, we boast over 40 locations across four states. Our services include memberships, daily rentals, full marina services, and, at some locations, bike, UTV, and snowmobile rentals. Our main objective is to keep our existing members happy by providing them with exceptional service, superb boats, and great availability. Annually, we hire seasonal help at various locations and seek to hire individuals who we believe will be "A" type employees: always friendly, professional, adaptable, and possess great customer service skills.
Special Instructions to Applicants:
Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check.
We are looking for a Service Department Lead to join our team and support the daily operations of our busy service department at our Lake Vermillion location. This role is ideal for someone with a strong interest in marine services who is eager to learn and contribute to a fast-paced environment. In this position, you will assist with generating work orders, preparing estimates, and helping technicians set up and manage their repair workflows. You'll also assist with scheduling boat deliveries and rentals, manage incoming calls and emails, and help ensure the shop remains organized and safe.
As a key member of the team, you'll help ensure that customer service standards are met, contribute to maintaining a clean and efficient work environment, and have the opportunity to develop your skills in the marine industry. This is an excellent opportunity for someone looking to start or grow their career in service and marine operations.
*This is a full-time, seasonal position.
Duties and Responsibilities:
- Generate work orders for repairs needed, including providing the customer with a cost estimate and a timeline for the completion of repairs.
- Assist the technician with preparing for the repairs and setting up the workflow for a streamlined repair process.
- Assign and line up tasks and manage schedules for service team members.
- Maintaining schedules and calendars (i.e., Boat deliveries and pick-ups for the shop and rentals).
- Upsell with assistance from technicians(s).
- Monitor and manage incoming phone calls, emails, and correspondence to ensure prompt and professional responses.
- Ensure shop areas and service bays are always kept clean, safe, and well-organized.
- Assist with Dockhand/Trailhand duties, as needed.
- Operating tractor (if applicable)
- Marine knowledge and experience is preferred.
- Experience with generating estimates is preferred.
- Proficiency with industry-specific software; TCS (Total Control Systems) is preferred.
- Knowledge of digital technology, including the ability to use the internet and the appropriate software.
- Strong communication skills, both written and verbal
- Ability to interpret technical terms for customers.
- Strong customer service skills to effectively handle customer complaints and questions.
- Strong decision-making skills and analytical thinking abilities
- Excellent critical thinking, organization, time management, multi-tasking, and problem-solving skills.
Working in a shop environment can be physically demanding as it often involves standing for long periods of time, lifting heavy objects, and working with machinery. The environment can also be noisy and require the use of personal protective equipment. However, it can also be a rewarding career for those who enjoy working with their hands and seeing the tangible results of their work. Proper safety measures and training are essential to ensure a safe and comfortable working environment.
Compensation:
This position starts at $16.00 an hour and will vary based on experience.
About Your Boat Club:
At Your Boat Club, we are committed to providing the finest boating experiences that are both safe and enjoyable without any hassle. Our journey started in 2009 with only five boats by owners Luke Kujawa and Michael Jellish. Today, we boast over 40 locations across four states. Our services include memberships, daily rentals, full marina services, and, at some locations, bike, UTV, and snowmobile rentals. Our main objective is to keep our existing members happy by providing them with exceptional service, superb boats, and great availability. Annually, we hire seasonal help at various locations and seek to hire individuals who we believe will be "A" type employees: always friendly, professional, adaptable, and possess great customer service skills.
Special Instructions to Applicants:
Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check.
Apply for this position
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